At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

NICE is looking for a Project Manager to join our Professional Services team. This role is responsible for directing and managing project development and delivery from beginning to end, setting and continually managing project expectations with team members and stakeholders, defining project scope, goals and deliverables that support business objectives in collaboration with internal stakeholders as well as customers and partners, and developing project plans, diagrams, and communications documents.

How will you make an impact?

• Plan and schedule project timelines and milestones using appropriate tools and track deliverables
• Develop and deliver progress reports, proposals, requirements documentation, and presentations
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans
• Build, develop, and grow any business relationships vital to the success of the project
• Collect sign-off confirming the customer’s agreement on project completion and “acceptance”
• Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements
• Develop best practices and reusable tools for project execution and management

Have you got what it takes?

• ​Bachelor’s degree in Business Management or related field or related work experience required

• 6+ years in a customer facing project management role delivering SaaS solutions

• Experience in call recording or telephony industry

• Strong project management skills in planning and coordination for timely delivery

• Good understanding of principles, theories, practices and techniques for managing project work load and analysis needed for key deliverables

• Understanding of technology and software development cycle

• Resource management skills

• Risk management skills

• Organized and comfortable planning several months in advance​

You will have an advantage if you also have:

• PMI certification desired

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

#LI-Remote

Requisition ID: 10997

Reporting into:  Manager, Program Management

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are looking for a highly motivated and experienced Specialist – Services Program Manager to lead complex delivery programs within our Actimize Professional Services organization. This role is ideal for someone with strong program management expertise, deep stakeholder engagement skills, and experience delivering large-scale enterprise cloud-based projects.

You are someone who thrives in a fast-paced, customer-focused environment and is passionate about driving end-to-end delivery excellence. If you enjoy leading cross-functional teams, managing global stakeholders, and ensuring successful program execution across multiple streams, this role is for you.

Become part of a team that works with global financial institutions to deliver mission-critical AML, Financial Crime, and Compliance solutions powered by NICE Actimize.

How will you make an impact?

As a Specialist – Services Program Manager, you will:

• Lead end-to-end program delivery lifecycle including requirements, design, implementation, testing, and deployment
• Govern large-scale, multi-stream programs, ensuring adherence to scope, schedule, and budget
• Act as the primary interface between business, technical teams, and Global Talent Center (GTC)
• Build and maintain strong relationships with client stakeholders across all levels
• Drive delivery excellence by managing risks, dependencies, and escalations
• Collaborate with global NICE teams to ensure smooth execution and issue resolution
• Provide executive-level reporting and insights to stakeholders
• Ensure adherence to NICE processes, governance, and Code of Ethics

Key Responsibilities

• Own and lead full delivery lifecycle execution for Actimize programs
• Monitor and govern multiple workstreams across global teams
• Identify and mitigate delivery risks, conflicts, and dependencies
• Manage escalations and drive corrective action planning
• Prepare and present executive-level dashboards, statuses, and reports
• Collaborate across R&D, Implementation, and Customer teams
• Ensure compliance with delivery standards and governance models
• Support customer engagement and drive program success outcomes

Have you got what it takes?

Required Skills & Experience

• 8+ years of overall experience in IT services / technology delivery
• 5+ years of project/program management experience
• Mandatory experience managing large-scale enterprise cloud-based projects
• Strong understanding of SDLC (Waterfall methodology)
• Hands-on experience with MS Project or similar tools
• Experience in Financial Services / Capital Markets / Investment Banking domain
• Excellent communication and stakeholder management skills
• Proven ability to operate in global, matrix environments

Certifications & Education

• PMP or Prince2 certification (mandatory)
• Bachelor’s degree or equivalent

Nice to Have

• Experience with NICE Actimize implementations or programs
• Exposure to AML, Financial Crime, or Compliance platforms

Work Model

• Shift: EMEA (12:30 PM – 9:30 PM IST)
• Hybrid Model: Minimum 2 days/week from NICE Pune office

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10919

Reporting into: Group Manager

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you’re brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you’re excited to shape the future of design and collaboration, join us!

Figma’s platform helps teams bring ideas to life — and Data Science is central to how we measure, improve, and scale it. We’re on a mission to make data self-serve for every Figmate: moving from a world where every data question requires filing a request to a DS or DE, to one where anyone can ask a question in plain language and get a trustworthy answer in minutes. We’re hiring Figma’s first dedicated Technical Program Manager for Data Science to own that mission — driving our multi-phase Self-Serve Analytics program from semantic layer expansion through the Figma Data Assistant, while building the operational foundation for a growing DS org.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Own end-to-end program delivery for Figma’s Self-Serve Analytics initiative that includes semantic layer expansion, Slack bot launch, automated eval framework, and the Figma Data Assistant
• Coordinate delivery across Data Engineering, DS ICs, Security, IT, and business stakeholders (Sales, Product, Finance, Research) to expand self-serve data coverage and drive adoption
• Lead the governance and security work stream: work with Security and IT on LLM data access policies, PII guardrails, access controls, and LLM provider approvals
• Drive adoption and change management — build champion networks, run training programs, and meet Figmates where they work (Slack, Notion) to shift from request-based to self-serve data culture
• Build and maintain DS org operations: planning cycles, headcount tracking, onboarding programs, and team rhythms for a growing org
• Own program-level success metrics: % of data questions answered via self-serve, time-to-insight, DS ad-hoc request volume reduction
• Work closely with peer TPMs & Data Scientists (AI, Infra, Performance) to coordinate on overlapping platform programs and shared data infrastructure needs

We’d love to hear from you if you have:

• 5+ years of technical program management experience (or equivalent) driving data infrastructure, analytics platform, or data democratization programs
• Hands-on experience with modern data stacks: you’re comfortable discussing semantic layers, data catalogs, BI tooling (Hex, Sigma), and AI-powered query interfaces (Cortex Analyst, RAG) at a program level
• A track record of driving adoption — not just shipping internal tools, but changing behavior across technical and non-technical audiences through change management, enablement, and champion programs
• Strong cross-functional program delivery: planning, dependency management, stakeholder alignment across deeply distributed teams

While it’s not required, it’s an added plus if you also have:

• Hands-on familiarity with dbt, Snowflake Semantic Views, Acryl, Dagster, or similar data engineering tooling
• Experience building or scaling eval frameworks for AI-generated outputs (golden SQL, accuracy dashboards, regression detection)
• Background in data-driven product analytics or developer tools — understanding of how DS ICs work with PMs and EMs and driving alignment on requirements
• Strong bias to action, self-motivation and curiosity, with a desire to bring people together in a fast-paced environment

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.

Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement.  Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.

Annual Base Salary Range:

$185,000—$317,000 USD

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring all written communication be compatible with screen readers
• Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma’s Candidate Privacy Notice.

About the business:LexisNexis Risk Solutions is the essential partner in the assessment of risk.

Job TitleSenior Project ManagerJob Description SummaryThe Senior Project Manager plans, monitors, and reports on project status and performance data to management and stakeholders, including the communication of risk on active projects.

PlayOn Sports is the leading platform for high school sports media, streaming live games to millions of fans and powering the next generation of prep sports experiences. We partner with schools, state associations, and athletic programs across the country to bring every play to every fan, wherever they are.

PlayOn is investing heavily in its computer vision and artificial intelligence pipeline—transforming raw game footage into highlights, text recaps, statistics, and play-by-play breakdowns. This Streaming Intelligence initiative sits at the intersection of live video, machine learning, and high school sports fandom, and it has the potential to fundamentally change how fans experience prep sports.

We’re looking for a Senior Project Manager to drive execution and operational excellence across this AI-powered product line. You will partner directly with the Principal Product Manager who owns the Streaming Intelligence roadmap -  translating their product vision and vendor strategy into structured feature delivery where you will executive against the plans, orchestrate cross-team coordination, and provide transparent progress reporting.

You’ll be embedded in a team working with vision AI models, benchmarking pipelines, and ML vendor integrations. You need to be comfortable in this world: understanding model accuracy tradeoffs, pipeline architecture, and the iterative nature of AI product development. In addition to the Streaming Intelligence product line, this role will serve as a key delivery partner to PlayOn’s Data Platform team (DPT), modernizingour data warehouse and analytics infrastructure. The DPT is shifting from foundational buildout to platform leverage: powering self-serve analytics, real-time data capabilities, and agentic AI enablement across the business.

The Outcomes You’ll Deliver:

• High-impact, high-visibility work. You’ll be at the center of PlayOn’s most strategic AI and data investments—spanning both the Streaming Intelligence product line and the Data Platform—with direct exposure to executive leadership and board-level initiatives.
• A true partnership model. You’ll work hand-in-hand with a Principal PM who owns strategy and vision, giving you the context to drive execution with purpose—not just process.
• AI isn’t a buzzword here. PlayOn is actively building AI into how we work and what we ship. You’ll be embedded in that transformation from day one.
• Real-world scale. PlayOn streams tens of thousands of live high school games annually. Your work will directly impact how millions of fans experience their athletes’ moments.
• Mission that matters. High school athletes don’t have broadcast deals or highlight reels—yet. You’ll help change that.

In this role, you can expect to

• Serve as the primary delivery partner for the Streaming Intelligence product line and DPT, converting roadmap priorities into actionable project plans with clear milestones, owners, and dependencies.
• Co-own quarterly and annual planning with the Principal PM—from ideation through go-to-market—ensuring engineering capacity, vendor timelines, and business priorities are aligned.
• Track and report on product line KPIs defined by the Principal PM (accuracy benchmarks, processing latency, content coverage, downstream adoption) and surface risks or deviations early.
• Partner with the data team on agentic AI enablement—coordinating efforts to surface data models and semantic views to the broader business through AI-powered interfaces, including usage tracking and accuracy assurance.
• Manage delivery cadence for platform infrastructure initiatives including data governance rollouts, real-time streaming capabilities, and pipeline migration efforts—tracking phased delivery across multiple months with clear metrics of success.

AI/ML Program Management

• Lead end-to-end program management for AI pipeline initiatives, including the game film analysis benchmarking program that evaluates vision models (e.g., Gemini Flash, Gemini Pro) against human-tagged ground truth across 28+ annotated fields per play.
• Manage the cadence of model evaluation cycles: coordinating game imports, prompt engineering iterations, accuracy scoring, and cost analysis across multiple AI models.
• Drive vendor integration workstreams—tracking deliverables, SLAs, and roadmap alignment with external computer vision and AI partners alongside the Principal PM.
• Build and maintain project documentation for hybrid human-AI workflows, including escalation paths for ambiguous plays, quality review processes, and fallback handling.

Cross-Team Coordination & Governance

• Facilitate cross-team visibility across product, engineering, data, design, and QA to ensure aligned execution mapping back to PlayOn’s unified product objectives: Engaged Communities, Resilient Services, and New Customer Markets.
• Own dependency mapping, risk management, and blocker resolution for strategic AI initiatives spanning multiple engineering teams.
• Develop and maintain project dashboards, status reports, and executive-level communications that increase transparency of engineering progress to the broader business.
• Provide governance and optimization for Atlassian tools (Jira, Confluence) to ensure standardized workflows, consistent estimation practices, and clear traceability from strategy to execution.

Operational Excellence & AI-Forward Delivery

• Champion operational improvements to planning cycles, stakeholder coordination, cross-org meetings, and feedback loops—creating transparency through standardized tooling and repeatable frameworks.
• Actively incorporate AI tools (e.g., Claude, automation platforms) into your own delivery workflows: automating status reports, synthesizing meeting notes, generating risk analyses, and accelerating documentation.
• Contribute to PlayOn’s broader AI maturity journey by demonstrating AI-augmented delivery practices that can be adopted across the PMO and engineering organization.

To thrive in this role, you have

• 6–8+ years of experience in project or program management within software engineering environments, with a strong grasp of both the product development lifecycle (PDLC) and software development lifecycle (SDLC).
• Demonstrated experience managing technical programs involving AI/ML, data platforms, or similarly complex technical domains—you understand model evaluation, data pipeline architecture, medallion/layered data modeling concepts, and iterative development cycles.
• Working fluency with AI/ML concepts and modern data platforms: you can follow discussions about model accuracy, prompt engineering, token economics, semantic layers, data governance, and human-in-the-loop workflows without needing everything translated.
• Proven ability to partner closely with senior product leaders, translating strategic vision into structured delivery plans and holding cross-functional teams accountable to commitments.
• Strong communication and influencing skills with the ability to engage engineers, ML vendors, and non-technical stakeholders with equal effectiveness.
• Deep familiarity with agile methodologies and experience managing initiatives with multiple teams, external partners, and moving parts.
• Proficiency with Jira, Confluence, and modern project management tooling. Experience establishing governance standards and optimizing workflows across teams.
• An AI-forward personal practice—you already use AI tools to accelerate your own work and can demonstrate how automation improves delivery outcomes.

Preferred

• Experience with computer vision, video processing, or media pipeline programs (encoding, segmentation, metadata extraction).
• Familiarity with vendor management for AI/ML services, including evaluating model performance, negotiating SLAs, and managing integration timelines.
• Background in sports media, sports data, or adjacent domains (prep sports, broadcast, sports tech).
• Exposure to modern data stacks (Snowflake, dbt, Hightouch, Kafka) and event-driven architectures, including familiarity with medallion architecture patterns (Bronze/Silver/Gold).
• Experience with OKRs, KPIs, or strategic planning frameworks in a product-led organization.
• Familiarity with AI coding assistants, agentic workflows, or process automation tools beyond basic prompt usage.

How You Play

• Ownership over Participation- You take responsibility for achieving holistic outcomes, prioritize key objectives, and adapt quickly when situations require a different approach. You follow through even against the toughest challenges.

• Team over Stars- You are a bridge builder, establishing processes and relationships with teams outside your own. You work to rally around common goals, find win-win solutions, compromise when necessary, and help others succeed.

• Growth over Comfort- You are driven by a desire to grow and actively seek opportunities to expand your comfort zone, skills, and confidence. You embrace new challenges with curiosity, accepting discomfort and failure as opportunities to learn.

• Fairness over Popularity- You approach decisions with a scientist’s mindset, challenging your assumptions and remaining objective. You consider long-term impact rather than relying on short-term gains, proactively seek others’ perspectives, and manage emotions in decision-making.

PlayOn is where high school sports come to life. Through GoFan, NFHS Network, and MaxPreps, we give every fan a front-row seat to the moments that matter most: the buzzer-beaters, the comeback wins, the senior nights, the rivalries that define a town.

We built our technology for the people who live and breathe high school athletics — the parents who never miss a game, the alumni still cheering from across the country, the communities that show up week after week. From buying tickets to watching a live stream to reliving the highlights, we make it simple to stay close to the sports and the athletes you love most.

Backed by KKR, we build the technology that powers high school athletics from the inside out: Schools trust us to handle ticketing, streaming, fundraising, concessions, merchandise, and more so the people running programs can stay focused on the athletes and fans we all serve together.

We’re a growth-stage company on a mission to make high school sports more accessible, more memorable, and more connected than ever before.

When being there means everything, we make sure you never miss a moment.

Why You’ll Love Working at PlayOn

Product, potential, and people. We’re a leader in the high school event space, constantly evolving our product to meet the needs of administrators. We focus on solving real challenges, learning quickly, and creating impactful solutions.

This is a growth-stage company, meaning your contributions have real impact. You’ll have opportunities to grow your skills, tackle meaningful problems, and make a difference in the lives of schools and the students and fans they serve.

Our culture is built on accountability, collaboration, growth, and fairness. We don’t just show up—we show up for each other. Everyone wears the same jersey, and we play hard, make the extra pass, and cheer one another on. Losses teach us, challenges motivate us, and persistence drives us forward. We value integrity over shortcuts, choosing to do what’s right even when it’s hard. Together, we strive to be better every day—because we know that’s how we win as a team.

The Benefits We Offer

Multiple medical insurance plans to choose from

Dental, vision life and disability insurance

Employee Emergency Fund

Company equity (stock options)

Open PTO policy

401K plan with company match

Hybrid/flexible work environment

Note: Must be a full-time employee to participate in the company’s employee health benefit plan. Part-time employees and interns are not eligible to participate.

Who Are Massive Rocket?

Massive Rocket is a rapidly scaling Braze and Snowflake agency on a mission to transform how digital marketing, product, and engineering teams connect. In just five years, we’ve grown at speed and are now gearing up for our next big milestone: hitting $100M in revenue. We build human experiences at scale, powered by cutting‑edge web, mobile, cloud, data, and AI technologies. If you’re excited by innovation, love solving complex challenges, and want to help shape the future of digital experiences, you’ll feel right at home here.

Every role at Massive Rocket is entrepreneurial. The people who thrive here don’t just focus on their own remit — they understand the goals of the teams around them and actively contribute to the success of their colleagues, customers, and partners. We’re building a culture of ownership, collaboration, and growth, and we’re looking for people who want to make a real impact.

Who Are We Looking to Add to Our Team?

As Program Manager, you’ll be the driving force behind the successful delivery of Massive Rocket’s most complex, multi‑workstream client programmes. You’ll make sure every project is aligned to the bigger picture, governed properly, and executed to the highest standard. You’re the senior point of accountability — the person who keeps risks under control, dependencies moving, budgets on track, and stakeholders aligned across multiple teams.

You’ll partner closely with executive sponsors, client leadership, and internal teams to structure, plan, and deliver programmes in a way that’s predictable, transparent, and commercially sound. As Massive Rocket’s senior authority on programme management, you’ll shape and refine our governance frameworks, help teams navigate risks and issues, and keep technical, delivery, and business stakeholders moving in the same direction.

This role is critical to ensuring our most ambitious engagements run smoothly, our teams are empowered to do their best work, and our clients experience a seamless, strategic journey from start to finish.

What Makes You a Great Fit

• 10+ years of programme and project leadership in a services environment — ideally with Martech in the mix

• A proven history of running complex, multi‑workstream programmes across digital, CRM, or data

• Hands‑on experience delivering and governing programmes within consultancies or agencies

• Deep understanding of CRM, data, Martech, and digital transformation ecosystems

• Real experience building and running programme governance frameworks that keep everything aligned and on track

• Strong commercial and financial management skills — budgeting, forecasting, and managing commercial risk

• Comfort operating at the highest level, working directly with C‑Suite and senior executives

• Expertise in risk management, dependency mapping, and programme‑level planning

• Experience leading distributed teams across multiple time zones and workstreams

• Strong leadership, coaching, and communication skills that bring clarity and confidence to teams

• Solid grounding in Agile and hybrid delivery models, knowing when and how to apply each

• Willingness to travel for key client meetings and steering committees when needed

Why You’ll Love Working Here

• Rocket‑Fuelled Growth – Big challenges, fast learning, and the chance to level up quicker than anywhere else

• A Culture That Actually Gives a Damn – Supportive, positive, and built around people who want to see you win

• A Global Crew – Collaborate with brilliant teammates across Europe, the US, and beyond

• Remote‑First for Life – Work from wherever you feel your best

• Real Career Momentum – Clear progression, real ownership, and space to grow into your next chapter

• Moments That Matter – Meetups, events, and team experiences that make the journey unforgettable

A Few Things to Know Before We Get Started

Bring Your Own Device – We operate a BYOD policy, so you’ll use your own kit for work

Right to Work – You’ll need a valid work visa; we’re not able to offer sponsorship at the moment

ID Checks – We may ask for proof of identity (passport, ID card, or a recent utility bill)

References – We may request two references, so have names, relationships, and contact details ready

For Contractors – Proof of incorporation and up‑to‑date insurance is required

A Quick Note on Applications

We receive a high volume of applications, and while we’d love to reply to everyone personally, it’s not always possible. If you haven’t heard from us within two weeks, it sadly means you haven’t been successful this time. But don’t let that stop you—we’re growing fast, and new opportunities open up all the time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who Are Massive Rocket?

Massive Rocket is a rapidly scaling Braze and Snowflake agency on a mission to transform how digital marketing, product, and engineering teams connect. In just five years, we’ve grown at speed and are now gearing up for our next big milestone: hitting $100M in revenue. We build human experiences at scale, powered by cutting‑edge web, mobile, cloud, data, and AI technologies. If you’re excited by innovation, love solving complex challenges, and want to help shape the future of digital experiences, you’ll feel right at home here.

Every role at Massive Rocket is entrepreneurial. The people who thrive here don’t just focus on their own remit — they understand the goals of the teams around them and actively contribute to the success of their colleagues, customers, and partners. We’re building a culture of ownership, collaboration, and growth, and we’re looking for people who want to make a real impact.

Who Are We Looking to Add to Our Team?

As Program Manager, you’ll be the driving force behind the successful delivery of Massive Rocket’s most complex, multi‑workstream client programmes. You’ll make sure every project is aligned to the bigger picture, governed properly, and executed to the highest standard. You’re the senior point of accountability — the person who keeps risks under control, dependencies moving, budgets on track, and stakeholders aligned across multiple teams.

You’ll partner closely with executive sponsors, client leadership, and internal teams to structure, plan, and deliver programmes in a way that’s predictable, transparent, and commercially sound. As Massive Rocket’s senior authority on programme management, you’ll shape and refine our governance frameworks, help teams navigate risks and issues, and keep technical, delivery, and business stakeholders moving in the same direction.

This role is critical to ensuring our most ambitious engagements run smoothly, our teams are empowered to do their best work, and our clients experience a seamless, strategic journey from start to finish.

What Makes You a Great Fit

• 10+ years of programme and project leadership in a services environment — ideally with Martech in the mix

• A proven history of running complex, multi‑workstream programmes across digital, CRM, or data

• Hands‑on experience delivering and governing programmes within consultancies or agencies

• Deep understanding of CRM, data, Martech, and digital transformation ecosystems

• Real experience building and running programme governance frameworks that keep everything aligned and on track

• Strong commercial and financial management skills — budgeting, forecasting, and managing commercial risk

• Comfort operating at the highest level, working directly with C‑Suite and senior executives

• Expertise in risk management, dependency mapping, and programme‑level planning

• Experience leading distributed teams across multiple time zones and workstreams

• Strong leadership, coaching, and communication skills that bring clarity and confidence to teams

• Solid grounding in Agile and hybrid delivery models, knowing when and how to apply each

• Willingness to travel for key client meetings and steering committees when needed

Why You’ll Love Working Here

• Rocket‑Fuelled Growth – Big challenges, fast learning, and the chance to level up quicker than anywhere else

• A Culture That Actually Gives a Damn – Supportive, positive, and built around people who want to see you win

• A Global Crew – Collaborate with brilliant teammates across Europe, the US, and beyond

• Remote‑First for Life – Work from wherever you feel your best

• Real Career Momentum – Clear progression, real ownership, and space to grow into your next chapter

• Moments That Matter – Meetups, events, and team experiences that make the journey unforgettable

A Few Things to Know Before We Get Started

Bring Your Own Device – We operate a BYOD policy, so you’ll use your own kit for work

Right to Work – You’ll need a valid work visa; we’re not able to offer sponsorship at the moment

ID Checks – We may ask for proof of identity (passport, ID card, or a recent utility bill)

References – We may request two references, so have names, relationships, and contact details ready

For Contractors – Proof of incorporation and up‑to‑date insurance is required

A Quick Note on Applications

We receive a high volume of applications, and while we’d love to reply to everyone personally, it’s not always possible. If you haven’t heard from us within two weeks, it sadly means you haven’t been successful this time. But don’t let that stop you—we’re growing fast, and new opportunities open up all the time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At yes. every kid. our purpose ⁠⁠i⁠⁠s ⁠⁠t⁠⁠o ⁠t⁠ransform educa⁠t⁠⁠i⁠on⁠ t⁠o be as d⁠i⁠verse as ⁠t⁠he k⁠i⁠ds ⁠i⁠⁠t⁠’s des⁠i⁠gned⁠ t⁠o serve. Instead of allowing politicians and special interests to rule education, we can unleash the extraordinary potential of every kid by treating them with dignity and empowering them to make decisions that are best for them. Join us as we give a voice to every parent, student, and teacher who shares that goal.

yes. every kid. is part of the Stand Together philanthropic community.

The Sr. Manager, Implementation plays a key role in leading yes. every kid. foundation’s (YesF) work to support successful implementation by translating education freedom policy into executable, scalable programs.

The Sr. Manager will lead day-to-day execution of YesF’s federal and state-based implementation priorities and related initiatives, working directly with organization leaders, administrators, partners and internal teams to translate policy into action.

This hands-on role will be focused on delivering high-quality implementation support from start-up strategy to operational execution. The Sr. Manager will help translate policy into practice by developing tools, solving operational challenges and supporting programs that are simple, accessible and effective for families.

This role may be performed remotely with frequent travel.

How You Will Contribute:

• Lead key workstreams across YesF’s federal and state implementation portfolio, with primary responsibility for federal scholarship initiatives

• Design and deliver implementation supports including cohort-based learning, startup advisory support and scalable tools to accelerate launch and growth of programs.

• Work directly with organization leaders to support launch readiness, operational planning and early-stage implementation

• Develop and deliver practical implementation tools, including startup playbooks, compliance guidance, donor engagement strategies and resources

• Translate federal policy and emerging guidance into clear, actionable steps for SGOs and partners.

• Support YesF’s engagement with federal agencies by helping translate implementation insights into feedback and recommendations that promote a clear, workable regulatory environment for SGOs

• Manage timelines and deliverables across multiple implementation engagements

• Support coordination with national partners and stakeholders to share learning and strengthen implementation approaches

• Draft high-quality memos, briefings and external deliverables to support strategy and communication

What You Will Bring:

• A self-starter with an entrepreneurial mindset who takes initiative, identifies opportunities and moves work forward

• You are comfortable owning workstreams, managing details and delivering high-quality outputs in fast-moving environments

• A builder who thrives in creating structure, solving problems and helping stand up new programs

• 5-8 years of experience in policy implementation, program management, nonprofit operations or a related field

• Strong understanding of program operations and execution, ideally with exposure to education programs, tax credits, and/or non-profit environments

• Excellent written communicator, able to translate complex ideas into clear, practical guidance

• Capable of managing multiple priorities and meeting deadlines and skilled at managing both strategy and execution, with strong attention to detail

• Comfortable working directly with external partners while staying aligned internally

• Motivated by expanding education opportunity and ensuring programs work well for families

• The willingness and ability to travel up to 35% of the time.

Standout Candidates Will Also Bring:

• Exposure to fundraising and donor strategy

• Experience working across multiple states or in a national policy environment

• Experience building operational playbooks, accelerators, or cohort-based programs

What We Offer:

• Competitive benefits: Enjoy a 6% 401(k) match with immediate vesting, flexible time off, comprehensive health and dental plans, plus wellness and mental health support through Peloton and Talkspace.
• A meaningful career: Join a passionate community of over 1,300 employees dedicated to improving lives and driving innovative solutions to complex social challenges.
• Commitment to growth: Thrive in a non-hierarchical environment that empowers employees to discover, develop and apply their unique talents.
• Competitive compensation: Our approach rewards the value you create through competitive salaries and bonus opportunities, allowing you to share in the success you help drive.

Our Values: Working for an organization within the Stand Together philanthropic community is different from many other places. The culture is deeply rooted in Principle Based Management® (PBM®), a framework guided by the principles that drive human progress, such as dignity, openness, and bottom-up empowerment. PBM® empowers employees to be entrepreneurial, to innovate, and to continually drive transformation.

We believe diversity fuels creativity, broadens knowledge, and helps drive success.  That is why we’re proud to be an Equal Opportunity Employer and strive to treat all employees and applicants with honesty, dignity, and respect.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About the Role

The Applied AI team’s job is to make AI a trusted co-pilot for every Chimer — so Chime moves faster and builds better. As Program Manager, AI Enablement, you own the programs that make that happen: the networks, resources, and rhythms that move Chimers from knowing AI tools exist to actually changing how they work.  This is a program ownership role, not a coordination role. You come in with a problem and a scope, and you come back with the shape: narrative, roadmap, milestones, success metrics, operating cadence. The programs you run should be able to survive a week without you.

The base salary offered for this role and level of experience will begin at $138,000.00 and up to $190,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to:

• Own cross-functional AI enablement programs end-to-end (e.g., AI Champions network, onboarding and activation programs): design, operating cadence, stakeholder activation, and fluency outcomes
• Go deep on workflow problems before proposing solutions — spend time understanding what’s actually slowing teams down, then design programs and tools that address the root cause
• Partner directly with teams to build AI-enabled solutions — not just roll them out, but get hands-on in the design and build alongside the people doing the work
• Set the health model for your programs from day one — success metrics, milestones, and status that lives on shared surfaces without anyone having to ask
• Drive adoption of AAI-built tools and resources so Chimers can level up without going through AAI every time
• Build and maintain self-serve enablement resources (e.g., playbooks, golden paths) that orgs can use independently
• Lead change management for AI enablement work — training, comms, and activation that shifts behavior, not just awareness
• Build documentation and governance into programs from the start, so nothing depend on you being in the room
• Measure whether Chimers are actually working differently (fluency progression, adoption signals, and productivity tied to company goals) and report that to leadership
• Foster collaboration between Product, Engineering, BizOps, and People teams to operationalize the future of work at Chime.

To thrive in this role, you have:

• 5+ years of experience in program or project management, preferably in a fast-paced tech environment.
• Experience taking ambiguous problems and building a program around them; narrative, roadmap, milestones, and operating cadence without waiting for structure to be provided
• History of driving behavior change, not just program completion, and the judgment to know the difference between a launch and a result
• Hands-on experience building or automating workflows using AI tools — able to walk through something personally built, what broke, and what changed as a result.
• Experience owning large, distributed programs without direct authority over participants, and keeping them activated and accountable
• Communication habits that keep stakeholders informed without them having to ask — status on shared surfaces, not surfaced reactively
• Experience defining program health models upfront: success metrics, milestones, and measurement built in before launch, not retroactively
• Comfort spending time in a problem before designing a solution
• Familiarity with common productivity or workflow tools (e.g., Jira, Asana, Notion, etc)

Preferred qualifications:

• Experience running ambassador, champion, or CoE programs; groups where you had no direct authority over participants but were accountable for their activation and outcomes
• Background in enablement, L&D, or change management in a technology environment
• Experience in an internal AI or enterprise AI adoption role
• Hands-on experience with AI tooling (e.g., ChatGPT, Glean, Claude, Cursor, Gemini)
• Background in product operations, business operations, or technical program management.
• Working knowledge of AI governance or Responsible AI principles.

#LI-MM1 #LI-Hybrid

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it’s starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we’re proud to have helped millions unlock their financial potential.

We’re a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner’s mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people’s trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren’t just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don’t—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

• 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
• 💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

Company Description

⚡️💡 About Assystem

Today, Assystem is among the top three independent nuclear engineering firms worldwide. With over 60 years of experience in highly regulated sectors, the group supports public and industrial stakeholders in the execution of complex and strategic nuclear infrastructure projects, subject to high safety and security requirements.

Assystem mobilizes 8,000 experts in 13 countries and intervenes across the entire project lifecycle, in engineering, project management and digital solutions.

🤝 Why Join the Community of Switchers?

Join your future team supporting one of the UK’s most significant nuclear infrastructure programmes, helping drive intelligent replication and civil detailing delivery across complex reinforced concrete structures.

You will work closely with civil engineers, detailers, project management and client stakeholders, ensuring technical consistency, configuration control and compliant delivery throughout the project lifecycle.

Some of thee benefits include:

🏡 Hybrid Working Opportunity

🕒 Flexible working hours

🛡️ Market Leading Pension scheme (8% company contribution / 4% personal contribution)

💼 Professional fees covered fully

💰 Employee referral scheme

🤒 Competitive Sick Pay - Support when you need it

🏥 Income Protection & 3x Salary Death-in-Service Cover

📞 24⁄7 Employee Support Line - Mental health, financial & legal help

… and more

Job Description

This is a hybrid role, with candidates considered within commutable distance of Bristol or open to supported relocation.

Your role will include:

• Lead technical oversight across civil detailing contract delivery activities
• Coordinate technical leads reviewing detailing and construction deliverables regularly
• Manage technical interfaces between detailers, project teams and stakeholders
• Support tender evaluations and technical assessment of supplier submissions
• Chair technical workshops, coordination meetings and collaborative review sessions
• Ensure compliance with project standards and replication principles throughout
• Support configuration management and technical change control processes effectively
• Escalate technical risks, programme deviations and potential non-conformances appropriately
• Review design risks and support CDM compliance activities consistently
• Produce technical reports supporting project governance and delivery oversight

Qualifications

🛠️ Nuclear experience is not essential, but is of course welcome. If you have worked within a highly regulated environment, your skills and approach are highly transferable and of strong interest to us.

We also recognise that the perfect candidate rarely exists. If you feel you meet around 80% of the criteria and are motivated to develop further, we would strongly encourage you to apply.

• Degree qualified in Civil Engineering or similar discipline
• Experience within regulated engineering or infrastructure project environments
• Knowledge of civil detailing and reinforced concrete delivery processes
• Understanding of engineering design review and technical governance activities
• Experience coordinating technical stakeholders across complex delivery programmes
• Familiarity with configuration management and change control processes
• Knowledge of construction health and safety regulations and CDM
• Experience reviewing technical documentation and supplier deliverables
• RCC or nuclear civil engineering knowledge is advantageous
• Strong communication and technical coordination skills across multidisciplinary teams

Additional Information

🌟 Why Apply?

Join Assystem and become a key player in delivering critical nuclear projects that shape the future of energy. Embrace this opportunity to excel in a dynamic environment where your expertise and leadership will drive global innovation.

🌟 Your Benefits Package

🏠 Hybrid Working – Flexibility to work from home and the office

🏖️ 25 Days Annual Leave + Bank Holidays

🔄 Buy & Sell Holiday – Make your time off work for you

💰 8% Company Pension Contributions

🛡️ Income Protection & 3x Salary Death-in-Service Cover

🤒 Competitive Sick Pay – Support when you need it

🏥 Healthcare Cash Plan – Claim back on dental, optical & more

💪 Free Digital Gym Access – Expert-led fitness classes

🎁 Exclusive Discounts – Restaurants, days out & top brands

📞 24⁄7 Employee Support Line – Mental health, financial & legal help

🚴 Cycle to Work Scheme – Save money & go green

💉 Free Flu Jabs & Eye Test Vouchers

🧾 Paid Professional Membership Fees

❤️ Volunteer Days – Make a difference on company time

Bring your unique contributions and help us shape the future.

NOTICE TO CANDIDATES ON RECRUITMENT FRAUD - We are committed to safeguarding candidates from fraudulent activity associated with our recruitment process. Please note that we will never offer specialist CV writing services, request payment or ask for sensitive personal information during the recruitment process.

We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter !. Bring your unique contributions and help us shape the future.

About the Role

The Applied AI team’s job is to make AI a trusted co-pilot for every Chimer — so Chime moves faster and builds better. As Program Manager, AI Enablement, you own the programs that make that happen: the networks, resources, and rhythms that move Chimers from knowing AI tools exist to actually changing how they work.  This is a program ownership role, not a coordination role. You come in with a problem and a scope, and you come back with the shape: narrative, roadmap, milestones, success metrics, operating cadence. The programs you run should be able to survive a week without you.

The base salary offered for this role and level of experience will begin at $138,000.00 and up to $190,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to:

• Own cross-functional AI enablement programs end-to-end (e.g., AI Champions network, onboarding and activation programs): design, operating cadence, stakeholder activation, and fluency outcomes
• Go deep on workflow problems before proposing solutions — spend time understanding what’s actually slowing teams down, then design programs and tools that address the root cause
• Partner directly with teams to build AI-enabled solutions — not just roll them out, but get hands-on in the design and build alongside the people doing the work
• Set the health model for your programs from day one — success metrics, milestones, and status that lives on shared surfaces without anyone having to ask
• Drive adoption of AAI-built tools and resources so Chimers can level up without going through AAI every time
• Build and maintain self-serve enablement resources (e.g., playbooks, golden paths) that orgs can use independently
• Lead change management for AI enablement work — training, comms, and activation that shifts behavior, not just awareness
• Build documentation and governance into programs from the start, so nothing depend on you being in the room
• Measure whether Chimers are actually working differently (fluency progression, adoption signals, and productivity tied to company goals) and report that to leadership
• Foster collaboration between Product, Engineering, BizOps, and People teams to operationalize the future of work at Chime.

To thrive in this role, you have:

• 5+ years of experience in program or project management, preferably in a fast-paced tech environment.
• Experience taking ambiguous problems and building a program around them; narrative, roadmap, milestones, and operating cadence without waiting for structure to be provided
• History of driving behavior change, not just program completion, and the judgment to know the difference between a launch and a result
• Hands-on experience building or automating workflows using AI tools — able to walk through something personally built, what broke, and what changed as a result.
• Experience owning large, distributed programs without direct authority over participants, and keeping them activated and accountable
• Communication habits that keep stakeholders informed without them having to ask — status on shared surfaces, not surfaced reactively
• Experience defining program health models upfront: success metrics, milestones, and measurement built in before launch, not retroactively
• Comfort spending time in a problem before designing a solution
• Familiarity with common productivity or workflow tools (e.g., Jira, Asana, Notion, etc)

Preferred qualifications:

• Experience running ambassador, champion, or CoE programs; groups where you had no direct authority over participants but were accountable for their activation and outcomes
• Background in enablement, L&D, or change management in a technology environment
• Experience in an internal AI or enterprise AI adoption role
• Hands-on experience with AI tooling (e.g., ChatGPT, Glean, Claude, Cursor, Gemini)
• Background in product operations, business operations, or technical program management.
• Working knowledge of AI governance or Responsible AI principles.

#LI-MM1 #LI-Hybrid

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it’s starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we’re proud to have helped millions unlock their financial potential.

We’re a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner’s mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people’s trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren’t just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don’t—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

• 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
• 💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

Why you’ll LOVE Sagent:

You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it!

By choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all consumers.

Sagent powers servicers and consumers. You power Sagent!

About the Opportunity: We are currently looking for an Implementation Business Analyst! As an Implementation Business Analyst, you will play a critical part in implementing a modern loan servicing platform used by lenders and servicers in the consumer and mortgage lending markets in the United States. Your focus will be ensuring a successful customer implementation within key areas of focus, to include business process, loan data and integrations.

You will also be working with internal and external clients to validate, test, and implement new business features, business rules, workflows, and upgrades to existing features that are required to support regulatory requirements and loan servicing business operations. You will work directly with the customer, engineering, and product teams to deliver capabilities and features to customers. You may also create product documentation to support those features and internal and external training documentation.

If you are looking for a new challenge, love working with smart, skilled teammates and enjoy the world of mortgage servicing, then look no further!  Our team will provide you with the best tools, resources and compensation to get the job done…and enjoy every minute of it.

Your Day-to-Day at Sagent:

• Collaborate across teams in a fast-paced and dynamic, including Customer Success, Product, and Engineering to ensure successful client implementations
• Conduct discovery sessions with clients to understand business needs.
• Document functional and non-functional requirements.
• Translate business requirements into SaaS solution capabilities.
• Collaborate with product and implementation teams to tailor configurations.
• Serve as the liaison between the customer and internal teams.
• Provide regular updates, manage expectations, and facilitate decision-making.
• Analyze current customer workflows and identify gaps.
• Recommend process improvements aligned with SaaS capabilities.
• Assist in creating user guides and training materials.
• Support onboarding and training sessions for end-users.
• Validate system configurations against business requirements.
• Define UAT scenarios and success criteria.
• Coordinate UAT execution, triage issues, and provide feedback.
• Help customers adapt to new workflows and system changes.
• Identify and mitigate adoption risks.
• Ensure all implementation tasks are completed before launch.
• Support cutover planning and execution.
• Triage and resolve post-launch issues.
• Coordinate with support and engineering teams as needed.
• Maintain accurate records of requirements, decisions, and configurations.
• Ensure knowledge transfer to support and account management teams.

We’d love to hear from you if you have:

• Bachelor’s Degree (or equivalent experience) in business, computer science, finance and/or related fields
• 5+ years Mortgage Servicing is with experience in loan boarding, account services, escrow, loss mitigation, bankruptcy, foreclosure, investor reporting, customer services, or servicing compliance oversight
• 5+ years of software industry experience is highly desired; experience working with a large enterprise solution desired
• 3+ years of hands-on business analyst, development, project management, or testing experience
• Knowledge of mortgage servicing regulatory climates and its impacts on the lending process
• Experience creating business designs, test plans, testing scripts, and system requirements
• Excellent written and verbal communication skills
• Experience working with content management systems
• Experience working with on and offshore teams is required
• Experience with the entire PDLC process
• You are a self-starter and can manage multiple activities and priorities
• Experience with Claims or Invoice solutions and processes
• Experience with loan data and servicing conversions
• Experience with APIs and system integrations

Travel:  Is not generally required, but some travel to customer sites may be necessary (depending on the project), and occasional team building activities and events will be in-person.

#LI-AN

#LI-REMOTE

Perks!

As a Sagent Associate, you will be eligible to participate in our benefit programs beginning on Day #1!  We offer a comprehensive package including Remote/Hybrid workplace options, Health Benefits, Unlimited Flexible Time Off, Family Planning Services, Tuition Reimbursement, Paid Family Leave, 401(k) Matching, Pet Insurance, In-person and Virtual Social Experiences, Career Pathing, Focus Time Fridays and much, much more!

Why Sagent?

Sagent is transforming the mortgage servicing industry by bringing the modern experience customers now expect from loan originations to loan servicing. Our platform lets customers manage their home-owing lives from anywhere while giving servicers lower costs, scale compliance and higher servicing values through full market cycles.

Sagent is a joint venture that combines Fiserv Inc.’s decades of market-leading fintech expertise with Warburg Pincus’ skill in growing technology companies. We hire innovators and doers to disrupt the last and most complex frontier of lending and housing. We’re growing fast and need you to help shape our future.

Sagent is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

About the Role - We are seeking a highly motivated program manager who is also a hands-on data analyst to operate the Quality Assurance program for Instacart’s global Customer Experience organization. This role is equal parts program management and analytics. You will own the operating rhythm of the QA program — cadences, service-level agreements, and cross-functional commitments — and you will personally build the dashboards, reporting, and analyses that turn raw audit data into insight the business acts on. This role requires excellent time-management, effective communication skills for engaging with stakeholders at all levels, strong SQL and dashboarding skills, and a passion for translating signals into measurable action.

About the Team - The Quality Assurance team within Customer Experience is responsible for ensuring every customer, retailer, and shopper interaction meets the bar we set for the global CX organization. We operate the feedback loop that turns support interactions into measurable improvements across the business: we evaluate quality across every channel, analyze trends and outliers to provide early warning, and route every signal to a named owner across five action workstreams (performance management, learning and development, automation, process, and product feedback). By fostering strong cross-functional partnerships with Product, Engineering, Operations, Legal, and L&D teams, we drive both quality and efficiency outcomes for CX.

This role reports to the Sr. Manager, Quality Assurance, who oversees the QA strategy and execution across all CX pillars. The Senior Program Manager will work closely with Performance Management, Learning & Development, Automation Engineering, Operations, Policy, Product, and the broader Analytics organization at Instacart.

About the Job

This role focuses on utilizing audit data and program management discipline to drive quality, efficiency, and contact-prevention outcomes across Customer Experience — spanning everything from the live customer interaction to executive reporting on business impact.

• Program Operations: Operate the QA cadences end-to-end — daily anomaly standups, weekly quality reviews, monthly business reviews, and quarterly rubric calibration sessions. Maintain meeting hygiene: agendas, decisions logged, action items assigned with clear owners and due dates.
• Actions Tracker & SLA Governance: Manage the central tracker that captures every quality signal raised and routes it to a named owner across the five action workstreams. Publish and enforce service-level agreements; surface adherence (target ≥95%), escalation cycle times (target ≤7 days), and signal-to-action lag (target ≤5 days) to leadership weekly.
• Xfn Collaboration: Collaborate with Engineering, Product, L&D, Automation, and Operations teams to ensure every quality signal has a destination, every action has an owner, and every outcome is measured.
• Collaboration on Roadmaps: Work with QA leadership, Product, Data Science, and cross-functional Analytics teams to understand quality trends, prioritize roadmap initiatives, and shape the future of AI-assisted auditing, rubric evolution, and contact-prevention work.
• Strategic Communication: Regularly communicate outcomes and insights to cross-functional stakeholders, including senior leadership, to guide strategic decision-making and drive process and performance improvement.
• Ownership of Data Analysis & Visualization: Build and maintain QA dashboards and reporting that surface critical KPIs such as quality scores, customer sentiment, first contact resolution, average handle time, audit coverage, and action SLA adherence across the customer, retailer, and shopper pillars.
• SQL & Analytical Investigation: Write SQL queries against contact and audit data to investigate spikes, isolate root causes, identify auditor variance, and answer ad-hoc business questions from CX, Product, and Operations leadership.
• Operational Data Analysis: Analyze audit data, customer sentiment, and contact-driver patterns to identify systemic issues, calibration drift, and opportunities for contact prevention.
• Development of Single Source of Truth (SSOT) Dashboards and Reporting Models: Partner with Data Science, the broader Analytics organization, and QA leads to design dashboards and reporting models that provide a unified view of QA performance across contacts. Work closely with Operations and Legal teams to meet reporting requirements and audit needs.
• Glide-Path & Impact Modeling: Develop forward-looking analyses (“if we take action X, what should we expect in metric Y”) to support quarterly goal-setting and ROI assessment for QA-driven initiatives.
• Automation and Reporting: Build automated reporting systems to keep CX and operations leaders informed of trends, variations, and opportunities across regions, pillars, and channels.

In this role, you’ll play a critical part in transforming how Instacart’s Customer Experience organization measures and improves quality — ensuring that every customer, shopper, and retailer interaction meets the bar we set, and that every signal we raise drives meaningful change.

About You

Minimum Qualifications

• Minimum 6–8 years of combined program management and analytical experience, preferably in customer experience, contact center operations, trust and safety, or comparable operational functions.
• Experience in Customer Experience, contact center, quality assurance, or trust and safety operations.
• Understanding of contact center metrics (quality scores, sentiment, first contact resolution, average handle time) and the operational levers that move them.
• Understanding of A/B testing and other forms of statistical analysis.
• Proficiency with AI tools (e.g., Claude, ChatGPT, Copilot) and a demonstrated ability to integrate them into day-to-day workflows.
• Demonstrated experience as both a program manager and a hands-on data analyst — not one supported by the other.
• High proficiency in SQL, with experience writing complex queries, joins, and optimizations against large datasets.
• Experience with analytical visualization tools such as Mode, Tableau, Looker, Sigma, or similar tools.
• Track record of building reporting and analytics that an executive audience actually uses to make decisions.
• Proven ability to run cross-functional programs with named owners, published service-level agreements, and measurable outcomes.
• Ability to identify potential root causes contributing to changes in quality and efficiency metrics and provide recommendations on mitigation strategy.
• Extremely strong verbal and written communication skills, including the ability to synthesize complex topics and create compelling narratives for various audiences.
• Ability to work effectively with internal stakeholders, including data scientists, data engineers, and operational leaders. Work cross-functionally with Product, Engineering, Operations, and L&D to drive change.
• Excellent teamwork skills and desire to help others learn.
• High level of accountability and ownership — driven and focused self-starter.
• Strategic mindset — the ability to think ahead of where the program is at now and help stand up a new operating model rather than maintain an established one.

Preferred Qualifications

• Familiarity with QA operations: rubric design and calibration, auditor variance management, dispute workflows, and core quality scoring methodologies.
• Working knowledge of QA platforms such as Kaizo, MaestroQA, Playvox, or comparable tools.
• Exposure to LLM-assisted auditing, automated quality scoring, or other applied AI tooling within a customer experience context.
• Experience with R or Python (fluency in at least one preferred).
• Experience with experimentation, data modeling, ETL, and data pipeline development.

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For Canadian based candidates, the base pay ranges for a successful candidate are listed below.

CAN

$120,000—$126,500 CAD

Company Description

Join SEAKR Engineering, a leading-edge provider of advanced electronics for space applications. Pushing the boundaries of technology on a mission to change the world for the better from space.

Job Description

SEAKR® Engineering, LLC (SEAKR) is seeking a Sr. Proposal Manager to lead cross-functional teams to respond to new business requests. This is an exciting growth position at growing company in one of the world’s most fascinating industries.  In this key position, you will lead, contribute to, and manage cross-functional teams of highly capable space electronics experts to develop quality, winning proposals.  If you are highly motivated, love challenging yourself, demand excellence, and love helping teams elevate to new heights, then this position is for you!

The ideal candidate has an extensive Engineering background with the demonstrated ability to lead proposal pricing and scheduling efforts in an extremely fast paced environment.

This role’s primary responsibilities will be:

• Assemble and lead highly effective proposal development teams
• Manage the process for generating responses to requests from potential customers including but not limited to: requests for quotes (RFQ), requests for information (RFI), requests for Rough Order of Magnitude (ROM) estimates, and requests for proposal (RFP) responses
• Create and drive proposal schedules as required, and will work closely with the proposal team to maintain scheduled deliverables up to final proposal submittal
• Lead and contribute to the writing of proposal content including the management, pricing, and technical volumes
• Lead the development and review of Basis of Estimates (BOEs) for proposal pricing
• Coordinate the answers of Fact-Finding questions received from proposal recipients
• Working with Business Development and other stakeholders, lead effective story-boarding and development of proposal strategies
• Support the development of strategic win themes and discriminators
• Coordinate and lead major project meeting events such as Bid/No-bid Meetings, Kick-off Meetings, Strategy Meetings, Pricing Reviews, and Executive Reviews
• Maintain business metrics in support of SEAKR’s business campaigns
• Support and analyze debriefs, gathering client feedback, and help implement continuous improvements ideas.

Qualifications

• A thorough understanding of proposal best practices, processes and tools, including how to convey messages and discriminators, use of a common voice and past performance, and ensuring responses to evaluation criteria are clearly met.
• Demonstrated team leadership ability
• Demonstrated Engineering knowledge and the ability to interact with multiple Engineering disciplines
• Demonstrated ability leading cost and schedule creation for an Engineering effort
• Strong written and verbal skills
• Strong negotiation skills
• Proficiency in MS Office Suite including MS Project, and proposal writing tools
• Experience writing, evaluating, and/or managing proposals
• Developing and adhering to a schedule
• Driven to achieve results, solve problems, and remove obstacles
• Ability to balance interpersonal skills and project management skills
• Excellent interpersonal skills (good listening, coaching, presenting, motivating, problem solving)
• An active TS/SCI clearance with Polygraph a plus or have the ability to obtain

• Minimum Requirements

• Bachelors in Business Administration, Engineering, Communications or related field
• At least 10 years of combined Engineering and proposal management experience in the space / aerospace industry is desired
• US Citizenship.

Additional Information

Compensation: Base salary range is $130,000-170,000 , depending on qualifications. SEAKR has very rich medical, dental and vision insurance plans, along with a generous 401(k) retirement plan. In addition to base salary, employees are eligible for a year-end bonus. SEAKR offers a variety of paid leave, such as vacation, sick, bereavement, and FMLA.

This role will be based primarily onsite with limited hybrid flexibility.

SEAKR is an Equal Opportunity Employer - All your information will be kept confidential according to EEO guidelines.

US Citizenship Required

Applications will be accepted until 6/11/26.

About the TeamThe Technology and Insights team consists of People Technology, People Analytics, People Apps and Corporate IT teams. It’s a team that, through our technology, services and products, touches...

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

Client Services Project Manager is a trusted advisor to NiCE’s customers and will provide both proactive and reactive post-implementation support ensuring alignment with the Customer’s priorities and NiCE’s business objectives. The PM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. The PM is required to be a subject matter expert in the NiCE Solutions deployed at their designated clients and ensure maximum value is achieved from the NiCE solution. You will be the primary interface between the Customers and NiCE’s support organizations while managing critical issues, problems and requests related to escalations and missed expectations.

How will you make an impact?

• Overall responsibility throughout the project lifecycle including Initiation, Data Acquisition, Configuration, Data Validation, UAT, Tuning and Deployment phases.

• Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints.

• Establish relationships and effectively communicate with key members of client team including business users and management personnel.

• Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues.

• Develop, implement and maintain standard practices for client implementations aligned with the PMs operating model

• Communicate and advocate customer requirements and concerns to product management team, R&D and other internal stakeholders

• Create & manage project plans. Define project schedules, allocate resources and monitor progress.

• Get involved in project at high level for functional and technical aspects.

• Co-ordination of multiple projects amongst different internal teams and stake holders.

• Align project objectives with company goals, and make sure project team is clear on objective

• Plan for project contingencies and anticipate variations that may affect resources, successful implementation.

• Follow the company Code of Ethics, procedures always.

Have you got what it takes?

• Overall, minimum 4-8 years of IT Industry experience

• 3 or more years of experience in an upper-management role, preferably in program management

• Computers / IT / Electronics bachelor’s or master’s degree (or equivalent) in business administration or related field

• Strong working knowledge of Project Management Tools like MPP, JIRA, Confluence, Power BI etc.

• Exceptional skills in leadership, time management, facilitation, and organization

• Experience in managing stakeholders.

• Working knowledge of Banking and Finance Domain is the MUST.

• Outstanding knowledge of change management principles and performance evaluation processes

• Proactive and energetics to run the program /s independently (or with minimal support)

• PMP or Prince2 certification MUST

• Proven experience managing several major projects involving diverse operations and technology groups. Client-facing skills.

• Strong problem-solving skills,

• Excellent English writing & speaking communication skills.

• Proven ability to negotiate and influence business decisions and directions.

• Excellent organizational, customer service and people skills

• Ability to meet deadlines.

Preferred skills and qualifications

• Working in USA (EST) shiftzone (5PM IST to 2AM IST)

• Remote Employees - Permanent work from home

• Techno functional background would be an added advantage.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10948

Reporting into: Group Manager

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Company Description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.

We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Job Description

As a Senior IT Project Manager, you will lead complex, regulatory-driven transformation initiatives within the financial services sector. You will be accountable for the end-to-end delivery of strategic programs, ensuring compliance with regulatory requirements while maintaining high standards in execution, governance, and stakeholder management.

• Project Management: Independently manage IT projects from initiation through planning to successful completion and closure
• Stakeholder Management: Collaborate closely with internal and external stakeholders to identify requirements and ensure project goals are met
• Risk Management: Identify potential risks throughout the project lifecycle and develop measures to mitigate them
• Budget and Resource Planning: Ensure adherence to project budgets and optimal allocation of resources
• Team Leadership: Coordinate and lead interdisciplinary project teams, promote collaboration, and ensure smooth communication
• Quality Assurance: Ensure compliance with quality standards and continuously improve project management processes
• Reporting: Regularly prepare status reports for management and present project results

Qualifications

• Experience: At least 5-7 years of experience in IT project management, ideally in an international environment
• Education: Degree in Computer Science, Business Informatics, Business Administration, or a comparable qualification
• Extensive experience in IT project/program management within financial services
• Strong background in regulatory-driven initiatives (e.g., compliance, reporting, transformations)
• Proven track record in managing large, complex, multi-stakeholder delivery environments
• Excellent understanding of banking platforms (e.g., Avaloq or similar core banking systems)
• Strong knowledge of project governance, risk management, and delivery methodologies (Agile / Hybrid / Waterfall)
• Experience working with senior stakeholders and C-level management
• Strong communication, negotiation, and escalation management skills

Additional Information

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.

#LI-Hybrid

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

Client Services Project Manager is a trusted advisor to NiCE’s customers and will provide both proactive and reactive post-implementation support ensuring alignment with the Customer’s priorities and NiCE’s business objectives. The PM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. The PM is required to be a subject matter expert in the NiCE Solutions deployed at their designated clients and ensure maximum value is achieved from the NiCE solution. You will be the primary interface between the Customers and NiCE’s support organizations while managing critical issues, problems and requests related to escalations and missed expectations.

How will you make an impact?

• Overall responsibility throughout the project lifecycle including Initiation, Data Acquisition, Configuration, Data Validation, UAT, Tuning and Deployment phases.

• Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints.

• Establish relationships and effectively communicate with key members of client team including business users and management personnel.

• Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues.

• Develop, implement and maintain standard practices for client implementations aligned with the PMs operating model

• Communicate and advocate customer requirements and concerns to product management team, R&D and other internal stakeholders

• Create & manage project plans. Define project schedules, allocate resources and monitor progress.

• Get involved in project at high level for functional and technical aspects.

• Co-ordination of multiple projects amongst different internal teams and stake holders.

• Align project objectives with company goals, and make sure project team is clear on objective

• Plan for project contingencies and anticipate variations that may affect resources, successful implementation.

• Follow the company Code of Ethics, procedures always.

Have you got what it takes?

• Overall, minimum 4-8 years of IT Industry experience

• 3 or more years of experience in an upper-management role, preferably in program management

• Computers / IT / Electronics bachelor’s or master’s degree (or equivalent) in business administration or related field

• Strong working knowledge of Project Management Tools like MPP, JIRA, Confluence, Power BI etc.

• Exceptional skills in leadership, time management, facilitation, and organization

• Experience in managing stakeholders.

• Working knowledge of Banking and Finance Domain is the MUST.

• Outstanding knowledge of change management principles and performance evaluation processes

• Proactive and energetics to run the program /s independently (or with minimal support)

• PMP or Prince2 certification MUST

• Proven experience managing several major projects involving diverse operations and technology groups. Client-facing skills.

• Strong problem-solving skills,

• Excellent English writing & speaking communication skills.

• Proven ability to negotiate and influence business decisions and directions.

• Excellent organizational, customer service and people skills

• Ability to meet deadlines.

Preferred skills and qualifications

• Working in USA (EST) shiftzone (5PM IST to 2AM IST)

• Remote Employees - Permanent work from home

• Techno functional background would be an added advantage.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10948

Reporting into: Group Manager

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Company Description

Today, Assystem is among the top three independent nuclear engineering firms worldwide. With over 60 years of experience in highly regulated sectors, the group supports public and industrial stakeholders in the execution of complex and strategic infrastructure projects, subject to high safety and security requirements.

Assystem mobilizes 8,000 experts in 13 countries and intervenes across the entire project lifecycle, in engineering, project management and digital solutions.

🤝 Why Join the Community of Switchers? As one of the top three nuclear engineering companies globally, Assystem offers unparalleled opportunities to work on some of the most significant nuclear projects in the world. Join our community and be part of a team that’s shaping the future of clean energy, while benefiting from a dynamic, collaborative work environment.

Job Description

We are recruiting Principal Quality Engineers (PQEs) to support the Sizewell C (SZC) project — a proposed new nuclear power station that will play a major role in reducing UK carbon emissions.

As a PQE, you will ensure that quality requirements are met across the full nuclear project lifecycle, from contract award through design, procurement, manufacturing, testing, shipping, construction, commissioning and contract close‑out. You will help deliver the project right first time by embedding high-quality standards throughout.

Role Overview

PQEs support projects within Matrix Multi‑Discipline Teams (MDTs), providing quality assurance, management and control. You will ensure suppliers and clients meet their contractual quality obligations, develop Project Quality Control Plans, and manage related inspection and surveillance activities.

You will also support wider programme quality arrangements, including Manufacturing Inspection and Test Plans, Lifetime Quality Records (LTQRs), Non‑Conformance management, Root Cause Analysis and auditing. This may involve working on client sites or at subcontractor facilities in the UK or overseas.

Acting as the “Intelligent Customer,” you will help ensure that manufactured equipment and construction works comply with contract designs and technical specifications, always upholding the highest nuclear safety standards.

Key Responsibilities

General Responsibilities

• Support development and implementation of QA/QC arrangements across SZC.
• Identify and conduct supplier audits, and close out findings.
• Manage quality execution and support supplier technical assessments.
• Oversee manufacturing and construction surveillance.
• Manage non-conformances and Quality Release Certificate processes.
• Drive improvements in quality implementation across the project.

Primary Accountabilities

• Review, accept and monitor Contractors’ Quality Assurance Plans (CQAPs).
• Produce and implement Project Quality Control Plans.
• Ensure deployment of key contractual quality arrangements (GQAS, LTQRs, ITP specifications).
• Guide contractors on quality requirements and project-specific arrangements.
• Lead LTQR reviews and support progressive records submission.
• Build effective relationships with internal teams, suppliers and inspection bodies.
• Ensure supplier Inspection & Test Plans are fit for purpose and properly reviewed.
• Establish, check and monitor inspection and witness points.
• Coordinate documentation reviews and inspection activities with inspection entities.
• Lead NNB reviews of manufacturing and construction documentation.
• Perform inspections, surveillance and audits when needed.
• Support resolution of non‑conformances and corrective actions.
• Review End of Manufacturing / Construction / Erection status reports.
• Lead delivery of end‑of‑manufacturing records and quality release of equipment.
• Produce quality documentation (specifications, procedures) as required.

Secondary Accountabilities

• Implement the programme’s quality execution plan, ensuring efficient supplier delivery.
• Identify potential quality issues early and support mitigation.
• Ensure supplier QC requirements are clearly defined in ITT documentation.
• Monitor and ensure correct application of quality management processes.

Qualifications

Knowledge, Skills & Experience

• Background in large, complex and highly regulated environments—ideally in nuclear or similarly regulated sectors—with strong focus on project quality and expertise in a relevant engineering discipline (mechanical, electrical, I&C, fabrication).
• Strong understanding of Quality Assurance and Quality Control across engineering, procurement, manufacturing, construction and commissioning.
• Knowledge of the nuclear sector (preferably new build) and familiarity with Licence Conditions LC6, LC17 and ONR TAG 077 is desirable.
• Clear understanding of quality management best practice for deployment in large, complex, contract-led organisations.
• Confident communicator with strong presentation skills, comfortable engaging with individuals, small groups and large audiences.
• Experience ensuring compliance with national and international standards such as GS‑R‑3, ISO 9001, ISO 19443, ISO 3834 and EN10204.
• Proven ability to plan and conduct internal and supplier audits.
• Able to carry out unsupervised inspections to appropriate standards (e.g., pressurised systems).
• Experienced in reviewing quality records (e.g., material certification, CFSI) and analysing quality data across an organisation.
• Experience managing people or leading teams.
• Strong influencing and stakeholder‑engagement skills, able to constructively challenge and build relationships with internal teams, suppliers and wider project stakeholders.
• Fluent in written and spoken English; French or another second language is an advantage.
• Experience interacting with regulators such as the ONR is desirable.
• Knowledge of improvement methodologies such as Lean or Six Sigma is desirable.
• Ability to operate effectively at both strategic and tactical levels.

Qualifications

• Member or Chartered Member of the Chartered Quality Institute (CQI) is desirable.
• Minimum of an HNC/HND, Diploma or equivalent (preferably engineering discipline).
• Formal qualification in Quality (e.g., Diploma in Quality).
• IRCA Registered Lead Auditor (role‑specific requirement).
• AS13000 8D problem‑solving or Six Sigma Green Belt (or higher) is desirable.

Additional Information

🌟 Why Apply?

Join Assystem and be part of the energy transition, working on one of the most significant nuclear projects in the world. You’ll gain valuable experience, collaborate with international teams, and play a crucial role in shaping the future of energy engineering.

• 🌍 Work on a landmark project
• ✈️ International exposure and collaboration
• 📈 Influence quality strategy at scale
• 💼 High-impact role within a global supply chain
• 🚀 Opportunity to leave a lasting legacy

Benefits include:

🏡 Hybrid Working Opportunity

🕒 Flexible working hours - 2⁄3 days per week in the Bristol office

🛡️ Market Leading Pension scheme (8% company contribution / 4% personal contribution)

🏖️ 25 days’ paid annual leave + bank holidays + option to buy or sell days

💼 Professional fees reimbursed

💰 Employee referral scheme

🤒 Competitive Sick Pay – Support when you need it

🏥 Income Protection & 3x Salary Death-in-Service Cover

💪 Free Digital Gym Access – Expert-led fitness classes

📞 24⁄7 Employee Support Line – Mental health, financial & legal help

🌟 Join us to shape the future of energy engineering with a global leader in nuclear projects. Apply now and become a part of our innovative team!

NOTICE TO CANDIDATES ON RECRUITMENT FRAUD - We are committed to safeguarding candidates from fraudulent activity associated with our recruitment process. Please note that we will never offer specialist CV writing services, request payment or ask for sensitive personal information during the recruitment process.

We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter !. Bring your unique contributions and help us shape the future.